Customer care
At Ezthara Australia, we are committed to providing high-quality products and excellent customer service. If you have any questions about your order, please contact us via our Contact Us page.
Please read this policy carefully before making a purchase. This policy is provided in addition to your rights under Australian Consumer Law, which cannot be excluded or limited.
Due to hygiene and safety reasons, all Ezthara Australia products are non-refundable and non-returnable unless they are faulty, damaged, or do not meet the consumer guarantees under Australian Consumer Law.
We are unable to accept returns or provide refunds if you:
- ✕Change your mind after purchasing.
- ✕Order the wrong product.
- ✕No longer want or need the product.
- ✕Find the product at a lower price elsewhere.
- ✕Have opened or used the product.
If your product arrives damaged, is faulty, or is not as described, please contact us within 14 days of receiving your order.
Please include:
- ✓Your order number.
- ✓A description of the issue.
- ✓Clear photos or videos showing the fault or damage.
We may request that the product be returned for inspection before approving a refund or replacement. If your claim is approved, Ezthara Australia will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, or refund.
If we ask you to return a faulty product for inspection, you will be responsible for the return shipping costs. If your claim is approved, we will refund the purchase price of the product to your original payment method. Any reimbursement of return shipping costs will be determined in accordance with Australian Consumer Law where applicable.
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Nothing in this policy limits or excludes your rights under Australian Consumer Law. If a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.
If you have any questions about this policy or your order, please contact us through our Contact Us page.
We aim to respond to all enquiries within 24–48 business hours (Monday to Friday).
Thank you for choosing Ezthara Australia.